Company Policies

 

 

 

Lysa Creation guarantee quality products made ​​in France by ourselves and an operational customer service.

 

® Reg. Trademark Lysa Creation. All rights reserved.

All copyright and other intellectual property rights in all text, images, and other materials on this website are the property of Lysa Creation or are included with the permission of the relevant owner.

Reproduction in whole or in part, is always subject to permission from the owners. However, hypertext links to the site are permitted without specific requests.

You may freely browse the website but are only permitted to access, download, or use information from this website, including any texts, images, ect. for your own non-commercial use.

 

 

Conditions

By accessing and browsing this website,visitors accept without limitation or qualification these Terms and Conditions and all applicable laws set out herein. Please read the Terms and Conditions carefully.

These Terms and Conditions govern the contractual relationship between Lysa Creation and client, both parties accepting them without reservation and shall prevail over all other conditions contained in any other document, unless prior express written consent.

 

Products

 

The photographs illustrating the products are not in the contract. If errors occur, Lysa Creation 's responsibility could not be committed. Flowers colors are made by hand and might present slight differences. Colors might also vary depending on your display resolution, that's why the exact color is always precised in the product description.

All products offered to our customers are either available in our workshop, or made to order by us in our workshop.

 

Orders

 

The automatic registration systems are considered as proof of the nature, content and date of the order. Lysa Creation confirms the acceptance of the customer's order to the email address he has given.

The sale will be concluded only after the confirmation of the order.

Lysa Creation reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order.

The information given by the buyer when ordering engages this: in case of error in the delivery address, the seller can not be held responsible for the impossibility in which he could deliver product.

 

Shipping

 

The processing time is about 10 working days maximum after the order has been confirmed and payment made.

Professionals customers and resellers, please consider a processing time according to the quantity of products in your order.

 

Lysa Creation agrees to deliver to its carrier all items ordered by the buyer within the established deadlines. For deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of goods, customs duty, value added tax and other taxes payable under the laws of the country receiving order.

Lysa Creation fact emerges from legal liability if the payment of taxes was not made ​​by the customer.

Delivery will be made by La Poste «Colissimo Suivi» to France, and «Post' Export» or «Colissimo Suivi» depending on the choice of transport for international customer.

Delivery is made within the timeframe agreed with the customer by delivering the product directly to the recipient, or in his absence, another person authorized by the customer. The possible delays do not entitle the buyer to claim damages.

Are considered as force majeure releasing the seller from its obligation to deliver war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient. Always check your parcel on arrival.

You have 48 hours to file a claim with the carrier in case of missing or damaged.

For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, place 2 orders, with delivery charge.

 

Price

 

All prices are quoted in euros. The price indicated on the product description does not include shipping.

The price indicated in the order confirmation is the final price, including all taxes and VAT for France and the countries of the EEC. This price includes the price of products, packaging and transportation costs.

 

Payment

 

The price charged to the customer is the price indicated on the order confirmation sent by Lysa Creation. 

The product price is payable in cash on the day of the order. Payment is by credit card bearing the initials CB.

 

Disputes

 

This contract is subject to French law. Lysa Creation can not be held liable for damages of any kind , whether tangible or intangible property, which could result from a malfunction or improper use of products sold.

It is the same for any changes resulting from product manufacturers. Lysa Creation’s responsibility will, in any event, exceed the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in the presentation of products.

In case of difficulties in the implementation of this contract, the buyer has the option, before any legal action to seek an amicable solution with the help of a professional association for the industry , an association of consumers or other counsel of his choice.

It is recalled that the search for an amicable solution does not interrupt "promptly" of the legal guarantee, nor the duration of the warranty contract. It is recalled that in general and subject to the discretion of the courts, the provisions of this contract relating to the guarantee contract that requires the buyer to honor its financial commitments to the seller.

Claims or disputes will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation. 

In case of dispute, the customer should first contact the company to obtain an amicable solution. Otherwise, the Commercial Court has exclusive jurisdiction, regardless of the place of delivery and payment method accepted.

 

Warranty & Refunds

 

Lysa Creation ensures that all selected products are made by them in their workshop in France. 

In all cases Lysa Creation can not be held responsible for non-compliance with regulations and laws in force in the receiving country, the responsibility of Lysa Creation is always limited to the value of the product in question, value at the date of sale, without possibility of appeal to the brand or manufacturer of the product. 

In any case, the client receives the eviction and hidden defects legal guarantee (Art. 1625 and following of the Civil Code). On the condition that the purchaser makes the proof of the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code); if the buyer goes to court, it must do so in a "short time" after the discovery of the defect (article 1648 of the Civil Code).

In case you're not satisfy with your order, you have 14 buisness days to send it back to us from time you received it.

All products must be send back in the way they were sent to you. Meaning not damaged, never worn nor washed, and in their original packaging at the following address :  

LYSA CREATION

2, allée de rosnes

95640 Marines

France

Once refund is accepted, Lysa Creation  has 15 workings days maximum to refund you excluding all shipping charges (shipments and returns).

You can contact the customer care by email : serviceclient@lysa-creation.com

 

Privacy

 

The Intelligence information collected for purposes of distance selling is required, this information is essential for the processing and delivery of orders, preparing invoices and warranty contracts. Lack of information leads to the invalidation of the order. 

According to the law « Informatique and Libertés », the processing of personal information about customers, is subject to a statement to the Commission Nationale Informatique et Libertés (CNIL).

The customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, he can exercise with Lysa Creation. 

In addition, Lysa Creation undertakes not to provide freely or in exchange, information on its customers to third parties.